LEGAL DISCLAIMER:
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Please be aware that the information provided on this website and blog is intended solely for general informational and educational purposes and is not intended to be substituted for professional medical advice. Always seek the advice of your physician or medical provider for any questions you may have regarding your or your child's medical condition. Never disregard professional medical advice or delay seeking it because of something you have received from this website or the resources listed on this website.
 
Sincerely,
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Jacqueline Cropper, MS, APRN, FNP-BC, IBCLC, PMH-C
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TERMS OF USE:
 
Welcome to The Knapp Clinic - Infant Feeding &. New Parent Support a website produced by The Kindred Village, LLC. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which govern The Kindred Village, LLC's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term 'The Knapp Clinic - Infant Feeding &. New Parent Support' or 'The Kindred Village, LLC' or 'us' or 'we' refers to the owners of the website whose registered physical location reside in Kentucky.  The term 'you' refers to the user or viewer of our website.
 
The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• This website may use cookies at times to monitor browsing preferences. If you do allow cookies to be used, personal browsing information may be stored for analytic purposes. Your personal information is never distributed or sold or used for purposes of personal gain.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trade marks and service marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America and the state of Kentucky.

 
PRIVACY POLICY FOR WEBSITE USE:
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Knapp Clinic/ The Kindred Village, LLC , (“The Knapp Clinic- Infant Feeding & New Parent Support,” “we,” “us,” “our”) is committed to protecting both the personal as well as business information you share and/or store with us. This Privacy Policy applies to transactions and activities and data gathered through the Knapp Clinic Website and interaction you may have with its related Social Media accounts. Please review this Privacy Policy periodically as we may revise it without notice. Generally, we may collect and use personal information for many purposes, including, but not limited to: billing, product and service fulfillment, understanding customer needs, providing a better website, improving products and services, and communicating with customers and potential customers regarding our products and services with third-party products and services.
 
Personally Identifiable Information that You Provide to Us
We do not collect personally identifiable information e.g., name, e-mail address, contact or similar information unless you choose to provide it to us. If you voluntarily provide us with personal information, for example by sending an e-mail or by filling out a form and submitting it through our Website, we may use that information only to respond to your message and to help us provide you with the information or services that you request. To the extent that we process your personal information based on your consent, you may withdraw your consent at any time as stated below.
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Account Registration Information
In some instances, use of the Knapp Clinic Website and Services may require that you disclose certain personal information for identification, including a unique email address and demographic information (including, for example, ZIP code, age, sex, job industry, job title, and income) to register.
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Billing and Credit Card Information
Our Services comprise, general health coaching and in person medical services. To enable payment, we collect and store name, address, telephone number, email address, credit card information, and other billing information. This information will only be shared with third parties who facilitate completion of the purchase transaction, such as by fulfilling orders and processing credit card payments. We will not disclose your billing and/or credit card information unless required by law or a court order, or unless disclosure is required to address an issue implicated by the financial transaction. For instance, if you claim that your billing and/or credit card information was used to make a purchase you did not authorize, details about the transaction may be disclosed to law enforcement and any party we deem necessary to address the matter.
 
Direct Communication
An important aspect of our services includes direct communication with our customers. As a result, if you subscribe to our mailing list or disclose your email as a customer in office we will periodically send you communications to your email, paper mail, or any other delivery method regarding the products or services you may have purchased. We may also send you information about product or service updates, new features, or information we believe you may find interesting. We may send you information regarding other products and services we offer and you may unsubscribe from our list at any time.
 
How to access, correct, delete or exercise other rights regarding your Personal Information
If you would like to request to access, correct, object to the use, restrict or delete personal information that you have previously provided to us, or if you would like to request to receive an electronic copy of your personal information for purposes of transmitting it to another company, you may contact us through our contact form on the website with the subject line “Data Subject Request.” We will attempt to comply with your request. However, the nature of our business, along with the applicable law governing our business, might require us to retain your information for several years. Please also note that we may need to retain certain information for record-keeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed. As a result, we cannot guarantee the deletion of all your information. But, when we receive a deletion request, we will remove your applicable information from our marketing and billing systems accordingly. We will try to comply with your request as soon as reasonably practicable.
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Data Retention
We will retain your personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services);

• Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or

• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

 
Security of Your Information
The security of personal information is a high priority for us. We seek to use reasonable technical, administrative and physical safeguards to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. You transmit and receive all such information at your own risk. By initiating or responding  to communication with us through email you agree to the use of this modality and understand that the information, including personal health information passed through email is usually not secure.
 
Social Media Features
Our products and services may use social media features provided by third parties, such as the Facebook Like button. These features may collect your IP address, which page you are visiting on our websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our websites. Your interactions with these features are governed by the privacy policy of the company providing it.
 
Third Party Payment Processor
We currently use third-party payment processors. When making payment, your personal information may be collected by such processors directly and not by us and will be subject to the third-party’s privacy policy. We have no control over and are not responsible for, third parties’ collection, use, and disclosure of your personal information.
 
Links To Other Websites
This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third-party site or service used in connection with our products and services. The inclusion of a link does not imply endorsement of the linked site or service by us.
Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, Zoho or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any personal information you disclose to other organizations through or in connection with our products and services, including our social media pages.
 
Non-Personal Information Collected Through Technology and Third-Parties
During your online visit as you browse through the website, read pages, or download information, we may at times automatically collect and store the following anonymous information about your visit:

• the date and time you access our site;

• the pages You visit on our site;

• if You navigate to our site by clicking a link, the location of that link;

• the technical capabilities of the computer you use to access our site;

• the internet service provider You use to connect to our site (for example “companyX.com” if You have a commercial internet account, or “universityX.edu” if You connect from a university); and

• the IP address (a number automatically assigned to Your computer whenever You are surfing the internet) from which You access our site.

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We use this information, in the aggregate, to make our website more useful to visitors — to learn about the number of visitors to our site and the types of technology used, to detect operational problems, and to improve the website’s overall security. Cookies, Beacons, Local Storage, and Other Similar Technologies. We use “cookies,” and other similar technologies. These technologies allow us to manage access to and use of the Services, recognize you and provide personalization, and help us understand how people use our Services. You may not be able to access certain areas of our websites, including our website, if your computer does not accept cookies from us. We may transmit non-personally identifiable website usage information to third parties in order to show you advertising for Knapp Clinic when you visit other sites.
 
Analytics, Log Files and Reading History
We gather certain information automatically and store it in log files. This information may include IP addresses, browser type, operating system and other useful information about the use of our Services, including a history of the pages you view. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, including customized recommendations, advertising, to improve marketing, and to track access and use of our Services across the devices that you may use to access our Services.
 
Third-party Persons or Entities with Whom We Share Personally Identifiable Information
Unless stated otherwise in this Privacy Policy, we will not sell, rent, swap or authorize any third party to use your email address.
 
Disclosure by Necessity
We may occasionally access, preserve, and/or disclose personal information as required by law, for example, to comply with a court order or subpoena or we have a good faith belief that such action is necessary to:

• comply with the law or with legal process;

• protect and defend our rights and property;

• protect against misuse or unauthorized use of Our Services; or

• protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions).

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As we continue to develop our business, we or our affiliates may sell or buy other businesses or entities, or we may merge with another company, or be bought by another company. In such transactions, personal information may be among the transferred assets. Your information may be stored and processed in any country in which we maintain facilities or conduct operations. By using our Website, your personal information may be transferred outside of your country of use and/or residence.